The PG Difference
PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network of lasting relationships based on trust and respect for each other. This allows us to foster an environment that supports employees' choices to balance what’s most important to them. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs.
We believe that everyone’s voice matters regardless of their role or tenure. Within PG, employees have access to leadership of all levels and the opportunity to give and receive feedback to influence change in both formal and informal ways. We also like to have quite a bit of fun along the way!
Job Description
The ERS’s responsibility is to work hand in hand with the Onboarding and Payroll teams to provide an uncommon contractor experience throughout the duration of their employment with Populus Group. They also partner with the National Recruiting Center (NRC) to explore options to keep contractors gainfully employed as their temporary assignments come to an end.
Responsibilities:
- The ERS will act as the primary point of contact for our contractor through the duration of their assignment.
- Work with the Payroll Services Specialist (PSS) on any follow up needed with the contractor to ensure an accurate payroll process.
- Work to advance the contractor’s career through performance feedback and understanding the skills that the contractor has and what they are gaining in this position.
- Work with the NRC to determine potential options for the contractor once the current assignment is completed.
Employee Relations:
- First week service calls to all contractors at the start of their assignment
- Timesheet/expense entry training
- Quarterly service calls to our contractors to provide high touch customer service
- Partner closely with Payroll Team for timecard collection to ensure timely and accurate payroll
- Work with managers for performance feedback that will be shared consistently with the consultant
- Partner with internal HR in regards to issues around benefits, employee relationships, 401k, etc.
- Identify and resolve contractor related issues
- Maintenance of worker authorization documentation and follow up
- Work with the contractor on performance improvement. Determine what skills they are learning on this assignment. Work with the employees to understand what options are there for them after this assignment is completed.
- Participate in internal account reviews and quarterly scorecard meetings
- Onsite service visits to contractors and customers were applicable
Requirements:
- Exceptional Customer Service Skills & Experience
- Strong ability to display organizational skills
- Attention to detail and process oriented
- Strong Computer Skills in MS Word & Excel
- Customer Service or Recruiting experience is a big plus
Unique Benefits
We believe everyone deserves the opportunity to succeed. This is why it is so important to us that our employees’ have access to a wide variety of development options to help them become better professionals and people. This includes informal opportunities for self-development, skills-based development, and formal training. The opportunities are endless, highlighting some of our options below:
- Our hybrid environment provides autonomy and flexibility to work remotely or from a local office based on team need
- Degreed Online Learning Platform
- Employee Development Program offering learning opportunities for varying levels of experience
- Tuition Reimbursement for both Undergraduate and Graduate Degrees
- 1k Treat Yourself Account (after 6 months’ employment)
- Free Book Program (Yup, free books sent right to your door!)
- Internal development lunches and Snack Chats (Yes.. snacks!)
- Annual Training Fund
- Community Service Hours
- 20 Days PTO (Not Including Observed Paid Holidays!)
Populus Group is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ClimberHR@PopulusGroup.com for other accommodation options. However, if you have questions about this position, please contact PGinternalrecruiting@populusgroup.com.
